The Human Capacity Development (HCD) approach combines various kinds of trainings. Beside face-to-face trainings, exposures and study visits, conferences et cetera, e-learning is playing an increasingly important role in training measures.

The e-Learning course concept for WAVEplus offers the learners and tutors the possibility to get into discussion and collaboration in order to fully understand the content and to take full benefit out of the course content. Direct communication and discussion on questions important for the real-life situation of the learners enhances the effectiveness of the courses.

The following courses have been developed and implemented [clicking a course title gives access to further information]:

New Sanitation Systems & Technologies

This course exposes the participant to a broad range of sanitation systems and innovative technologies and helps to understand the system concept, i.e. the process of building a complete system by iteratively choosing and linking appropriate technologies. It describes and presents advantages and disadvantages of technological approaches.

The module «System Templates» consists of 8 parts describing the structure and the components of complete sanitation systems. Every system template gives short overviews on the function, the use and the pros/cons of the components which are needed to establish this sanitation system.

«Functional Groups & Technologies» describes around 50 technological components of which a particular sanitation system may be composed.

Sector Governance in Urban Sanitation

The training enhances the capacity of local decision-makers to make the most efficient, effective and equitable use of investments in sanitation. The emphasis of the course is not on technical solutions but on economical, financial and institutional aspects.

The e-learning course consists of three  modules. «Introduction to Governance & Sanitation» describes the background and highlights the importance of sanitation in general. There are also lessons about the role of sanitation in the fight against poverty and HIV and about the Sustainable Sanitation approach.

The «Economics, Pricing & Financing» module describes the financial considerations when planning for sanitation systems, such as costs, sources of financing, loans, tariffs and subsidies etc.

The final module «Institutional Aspects» shows roles and functions of the different stakeholders from the public and the private sector.

Managing an Organization (eWUM01)

Part of the three-course-sequence «Capacity Development to Enhance Commercial & Technical Utility Management», based on the «Water Impact Guidebook» by Nancy Barnes.

These online courses give a step-by-step introduction to organization development and thus enhance the capacity of local decision-makers to build a new organization or revitalize and improve an existing one (or parts of it).

Leading & Managing People (eWUM02)

2nd Part of the three-course-sequence «Capacity Development to Enhance Commercial & Technical Utility Management», based on the «Water Impact Guidebook» by Nancy Barnes.

«Doing a Good Job» wants to show why some people do a better job than others. Some of the reasons for this are shown in this unit: How you can achieve more when you work with others in a TEAM (Together Everyone Achieves More) and how to establish a time management for all your competing needs: work, family, friends, and health. Effective meetings which lead to results and maximizes the use of time and effective presentations to share your ideas, convey information and convince others are also covered in this unit. The last lesson illustrates how you can become a leader who shows others the way and inspires them to come with you.

«The Employee Side» deals with people as the most valuable assets of an organization and covers topics like Human Resources Management and why HR is much more than record-keeping and administration; with Training which helps people learn what they need to know to do good jobs and Feedback which is needed to know when we do a good job and when we don’t do a good job. The last lesson of this course shows why a fair, value-based compensation system is good for the organization and for the individual.

Applying Good Practices (eWUM03)

3rd part of the three-course-sequence «Capacity Development to Enhance Commercial & Technical Utility Management», based on the «Water Impact Guidebook» by Nancy Barnes.

«Social Responsibility of the Water Utility» deals with the moral obligation, utilities have to protect the health and safety of their employees, their customers and the public in general.

Increasing revenues and decreasing costs are the keys to «Financial Sustainability», the topic of module 7. When an organization balances revenues and expenses, it can survive. Every organization needs sources of funding to cover expenses. The module covers as well Non-revenue water and Staffing costs which often weigh heavily on the revenue and expense balance.

Module 8 introduces management techniques that can «Improve Operational Performance»: Standard operating procedures, business process analysis, minimum standards for water quality and service levels and quality management.

Managing Non-Revenue Water

The training course gives an overview of Non-Revenue Water (NRW), which is a major utility performance gap and the main reason for very high water losses in urban water supply systems.

Part A of the course enhances the capacity of decision makers and senior managers in the water sector to understand NRW concepts in order to make the most efficient, effective and equitable use of investments in water supply.

Part B of the course equips supervisors and senior operational staff with hands-on examples and tools to manage NRW and implement NRW plans in a utility context.

e-Tutor: Training4Trainers

E-Learning is playing an increasingly important role in Human Capacity Development. Teaching and moderation techniques needed in distance teaching are somewhat different compared to traditional face-to-face workshops. Trainers have to adapt their skills and methods in order to meet the demands of e-learning participants.

This course makes experienced «traditional» trainers familiar with the arguments pro and contra e-learning, introduce various e-learning courses as examples, and try to highlight the organizational prerequisites which have to be obtained to make an e-learning course successful.

This course works best as a «Blended Learning», an approach which combines online and face-to-face elements. The course deals with the didactic background of e-Learning, with technologies and organizational issues. It introduces communication and collaboration techniques used in virtual learning communities. The (optional) face-to-face component is used to practically train virtual moderation techniques.