Use of GIS (Geographic Information System) as an Integrated Tool for NRW, Asset and Customer Management
Through the first WAVEplus trainings on NRW and CCO, the need for one integrated system that would assist managing the two areas together came up. Embu Water and Sanitation Company therefore developed an action plan that involved among other things, setting up a GIS (Geographic information system) to manage NRW, assets, and customers.
Blue Valley NRW Pilot Case Study
In the 2008-2010 period, the WAVE programmme came in very useful by offering various training to the staff of EMBU Water and Sanitation Company: NRW-Reduction courses, CCO Trainings and a ToT (Training of Trainers) helped to develop a plan how to reduce NRW. With the success of the «Blue Valley» pilot project, EWASCO has been able to apply the results to the entire distribution zone. This has lead to reduction in operation costs, better services to the customers increase in revenue and increased efficiency in Operation and Maintenance procedures.
Reorganization of departments, sections and units of Kericho Water and Sanitation Company
The company has been part of the Wave programme since inception. The WAVEplus e-Learning courses on Organization Development (OD) enabled the staff to consequently monitor projects by a dedicated team in the planning office to improve and ensured quality of materials and workmanship.
Integrated Customer Information Management System for Enhancing Service Delivery of WSPs
The WAVEplus training programs on CCO (Customer and Client Orientation) supported and guided the initiative taken by the staff of the Meru Water and Sewerage Services by empowering participants and by making them aware of the need for an efficient and effective customer care service. The participants of the WAVEplus trainings were the key staff to support the implementation of the new system.
The Service Census Project for Customer Data Clean-Up
The need for this approach was identified through action plans developed by the customer care staff of Nairobi City Water and Sewerage Company Ltd. who attended the WAVEplus-funded Customer and Commercial Orientation (CCO) Trainings and – upon return – consistently raised the need for data clean-up and authentication.